2105221430 diapit@otenet.gr

Privacy & Cookies Policy 

DIAPIT SA would like to thank you for visiting our website https://www.diapitae.gr.

The use of the Website is governed by the following terms and conditions of use, as well as the relevant legislation. Please read carefully the “Terms of Use” and “Privacy Policy” before using the Website. By accessing and searching the Website, you accept, without limitation or without limitation, the specific terms of use governing this Privacy Policy. Should you have any disagreement with any of the terms of use, please leave the Website immediately and refrain from using it.
Any information provided on the Website is intended only for adults. The Website may contain general information on cases of medical interest. The information provided is for general information purposes and can in no way be substituted for the advice of a physician or other competent health professional, nor may it be a means of diagnosing health problems or treatment. You should always consult with your treating physician or health professional in order to have complete medical information about any medical issue or medication that concerns or is prescribed to you.

Privacy Policy
DIAPIT SA (your personal data processor) is committed to protecting the privacy of visitors to its website.

1. What kind of personal information do we collect about you?
You do not need to disclose any of your personal information to browse our site.

(a) Contact us
Our website enables you to contact us by sending us an email at the address mentioned here or by contact form. If you contact us in this way, we will collect your email address, your full name, the subject and content of your message, and optionally your phone.

2. How do we use your personal data and for what purposes?
If you contact us for any matter, we will process the information you send us to contact us and handle any request, report, information or query you may have. In this case, the legal basis for the processing of your data will generally be our compliance with the law, the execution of a contract between us and our highest legal interest in the proper management of users’ requests, reports, information and queries. of our preparations, health professionals and the general public in relation to the preparations we produce and / or distribute in the Greek market.
3. Use of cookies
To ensure that our site is working properly, we place small files called cookies on your device.

What are cookies and what do they serve?
Cookies are small files that contain information and are stored on any device (computer, laptop, tablet, mobile phone) that has internet access when you visit our site. Most cookies are used to improve the usability and functionality of websites, to remember your choices and preferences (eg, operating language selection), as well as to improve our site.

4. Who has access to your personal data?
The personal data you provide to us is processed only by our Company. Companies that provide us with hosting services from Google also have access to your personal information. Partners are committed to the processing of your personal data in accordance with strict security measures.

5. How long do we keep your data?
As for the personal data you send to us as part of your communication with us, we will keep your personal data for as long as is necessary to manage your request, report, information or query according to its purpose and nature. every communication.

6. How do we protect your information?
The security of your personal information is of utmost importance to us. We are committed to applying strict technical, physical and organizational measures and procedures to protect your personal information and we require our third parties who have access to your information to comply with such measures.

7. What are your rights?
You may request access to the personal data we hold about you, to correct them if they are inaccurate and to delete them in accordance with the terms and conditions set forth in applicable law. You still have the right to receive your data in structured, commonly used and machine-readable formats and to request their transmission to a third party, to object to the processing of your data and to request its restriction.
Finally, if you believe that the Company is in breach of applicable law on the processing of personal data, you may file a complaint with the Personal Data Protection Authority.
8. Contact details
For the exercise of your rights and any queries regarding the processing of your personal data by our Company, you may contact the Company’s Data Protection Officer in the following ways:
• By mail to: “DIAPIT A.E. 6 Agios Konstantinou Street, 104 31 Athens”
• By phone calling 2105221430
• By sending an e-mail to diapit@otenet.gr
Inform patients, consumers, PCs and third parties about the processing of their personal data in the context of reporting adverse events and submitting quality complaints

DIAPIT SA collects, records and processes certain personal data reported to it by patients, consumers, health professionals and third parties in the context of reporting adverse reactions and reporting quality complaints.
The purpose of this information is to inform the above persons about the processing of their personal information by the Company for the management of adverse reactions and quality complaints regarding medicines, cosmetics and other preparations that the Company manufactures and / or distributes in Greek. Buy.

1. What categories of personal data do we collect and store in our records?
The categories of personal data we collect about users of our products (patients and consumers) who experience an adverse reaction or have a problem with the quality of our preparations (whether or not they report the adverse reaction or referenced by healthcare professionals) are those required by pharmaceutical law and the relevant regulatory framework, and are generally as follows:

(a) patient’s original or code number, gender, date of birth or solar group, gender, age),
(b) information on the treatment or use of the Company’s preparations;
(c) a description of the adverse event and / or quality problem of the preparation and its outcome, and
(d) in the case of adverse reactions, a relevant medical history of the patient.

Exceptionally, the Company may enter the patient’s / consumer’s name and other identifying information (for example, contact information) only when it is deemed necessary to complete the follow-up of the patient / consumer and the case in general (follow-up). up).
 The categories of personal data that the Company collects and registers for health professionals (doctors, pharmacists, etc.) that report a side effect or submit a quality complaint are their name, property, and contact information (telephone and / or email).

2. What are the purposes and legal bases of the treatment?
We collect, process, and store the personal data of users (patients and consumers) of the Company’s products and health professionals who report an adverse reaction or a quality complaint for the purpose of complying with pharmaceutical laws and related regulatory frameworks. pharmacovigilance and quality assurance of medicines, cosmetics and other preparations that the Company manufactures and / or markets in the Greek market.
 The legal basis for the processing of the above personal data is our compliance with our obligations under the legal and regulatory framework of medicines, cosmetics and other related preparations, as well as ensuring high quality and safety standards for our medicines and other products. .

 3. To whom do we disclose personal data?
In principle, your personal data is not disclosed to third parties. Exceptionally, your data may be disclosed to third parties (such as pharmacovigilance service providers, for example) that assist us in recording and evaluating adverse reaction reports and provide us with services that are committed to the processing of your personal data solely on behalf of and based on our recorded orders and not for their own benefit.
 Also, as required by applicable law, we disclose anonymous or pseudonymised adverse reaction information to competent authorities (for example the National and European Medicines Agency and the European Eudravigilance Database), as well as to foreign Marketing Authorities for whom we have undertakes the exclusive distribution of medicines in the Greek market.

4. How do we process personal data and for how long do we keep it?
We take all measures necessary to ensure the security, integrity and confidentiality of personal data.
 As a rule, physical and electronic reports of adverse energy and quality complaints are maintained for a period of six (6) years from their submission. Exceptionally, patient / consumer identification (eg, full name and contact information) is maintained solely for as long as it is necessary to monitor the consumer / patient and complete the case and obtain all necessary information about the patient. accurate recording of adverse reactions and / or quality complaints.

5. Your rights
Any patient, consumer, healthcare professional and third party who reports a adverse reaction or quality complaint may request from the Company access, correction and, where appropriate, deletion of their personal data, as well as the right to limit the processing of personal data. your data. These rights may be exercised by sending a related letter or sending an e-mail to the Company’s Data Protection Officer at the address below.
 The legislation also gives the above persons the right to bring an action before the Personal Data Protection Authority.

6. Data Protection Officer contact details
For any questions or queries or if you wish to exercise any of the rights granted to you by law, you may contact the Company’s Data Protection Officer, the details of which are listed below:

-Postal address:
DIAPIT SA
6 Agios Konstantinou Street, 104 31 Athens

-Phone:
 21 05221430

-Email adress:
diapit@otenet.gr